When something's off
Nine times out of ten, the fix is the first one on this list. Still stuck after trying these? Email support@ervona.ai with a screenshot of the popup's Activity log. That usually gets a one-reply answer.
Buttons do nothing
Reload your CRM tab. The tab, not the extension. After Ervona updates itself, a CRM tab that was already open keeps running the old copy, so everything silently ignores you. Ervona notices and shows a red banner with a one-click Reload button. Or just press refresh on the CRM tab yourself.
The badge says "Not on CRM"
- No CRM tab is open anywhere → open your CRM first.
- Your CRM is open but the badge stays gray → reload that tab once. (The page loaded before Ervona did.)
- Badge says "In CRM · background tab" → all good. You're on another tab, and Ervona is steering your CRM tab from a distance.
The batch stopped on its own
- "Seat limit reached": your login is already working on another computer. One click takes the seat back here, and the other one pauses. How this works →
- "Reached the end of the list": it finished everything it could see. Use a split-view list so Ervona can keep walking down it.
- "Next record did not finish loading": slow connection or slow CRM. Press Start again; it picks up where it left off.
"Worked 10 records but sent 0"
That loud red alert means your CRM's layout changed and Ervona stopped rather than guess. Fix: ervona.ai/account → CRM → click the × next to the affected record type, then run Map My CRM again on that page. 30 seconds.
It keeps asking me to map
- Make sure you're signed in. Mapping saves to your account. If a yellow banner says the account isn't receiving changes, sign in again.
- Mapped one CRM org and now you're in another? Every account works one org. Ervona will offer the switch (which erases the old org's mapping). Details →
No "Map texting" / "Map notes" card
Those cards only appear when the module is turned on (settings → CRM tab) and that record type isn't mapped yet. Already mapped = no card = working as intended. Use the × in settings to redo one.
Reports are empty
Reporting is on by default. If it's been turned off on this account, flip the switch back at the top of ervona.ai/reports, then work a list — only sends made while it's on get counted. More →
"No valid recipient" or "Email body stayed empty" on HubSpot
HubSpot binds the recipient to the record itself instead of showing a To box, so there's nothing to type into — Ervona reads what HubSpot already bound the composer to and checks it matches the record. Most causes of this message resolve on their own the moment the composer finishes rendering. If it keeps happening on a specific record type, open that record's composer and run Diagnose this page from the popup — it checks the recipient, subject box, and body area individually and tells you exactly which one it can't find, in plain English.
When in doubt, read the Activity log — or run Diagnose this page. Popup → Activity log narrates every record: what was clicked, what sent, what was skipped and exactly why. Popup → Diagnose this page goes further: it opens a real test composer, checks each piece Ervona needs (recipient, subject, body, send button), and reports pass/fail on each one — the fastest way to describe a problem to support, since you can just copy the report and send it.